Our anti-spam methods are varied and complex, but consist primarily of utilizing real-time black lists (Spamhaus SBL, XBL, Spamcop, and our own internal list). These lists are designed to respond within a few minutes of a new source of spam (generally a zombie PC that doesn't know it's sending spam) - and block it. If you ever receive an error referencing Spamhaus or Spamcop it's because you, or someone recently assigned the same IP address, was sending spam! If this happens to you, scan your system with anti-virus and anti-spyware software immediately. After rejecting these sources of SPAM our system uses the most advanced anti-spam software in the world, Cloudmark, to identify possible spam with over 99% accuracy, with very few false positives. Cloudmark also provides Anti-Phishing and Anti-Scam protection with similar accuracy. By using these methods, our mail servers completely block on the order of one million spam messages per day!

Although many anti-spam software solutions respond by deleting potential spam messages, we realize that however accurate software may be, it is fallible and may indicate some messages as spam which are not. It is for this reason that we do not actually delete any mail by default. However, because the anti-spam software we utilize is so accurate, many people are comfortable trusting the system to be correct, and automatically delete all messages marked as SPAM. By doing so, you can have almost *no* spam in your inbox! To set your spam filtering options, log in to webmail and click on "Options", then "Filtering Options". Because no system is perfect,  a few messages still sneak by - but not the thousands you would receive otherwise if we did not take these steps to prevent you from receiving junkmail. You may also choose to opt-out of the spam scanning system from the webmail filtering options page.

This software marks email as spam in two ways. First, the software places a X header into the email message. Some mail software can filter based on headers, however, Microsoft Outlook Express does not have this functionality, hence the second modification to a marked message: the addition of "***** SPAM*****" to the subject line. A filter can be set up for Microsoft Outlook Express by following these simple steps:

1. Create a new folder named "SPAM" by right-clicking on "Inbox" and selecting "New Folder...", once you select "New Folder..." type in the name for the folder: "SPAM", then click "OK"

2. Next, open the Message Rules screen

3. Now you can set up the message rule. Start by putting checkmarks in the boxes indicated to the right

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4. Next, click on the "contains specific words" link, which is highlighted to the right.

5. In the window that pops up, type the spam subject line you wish to filter for, "*****SPAM*****", then click the "Add" button. After you click "Add", click "OK"

6. Next, click the "specified" link in "Move it to the specified folder".

7. In the window that pops up, select the SPAM folder we created in Step #1, then click "OK"

8. Next, type in a name for the Rule under "Name of the Rule", such as "Spam Filter". Click "OK" after typing in a name for the filter.

9. Now click "OK" again to close the Message Rules window. Once you have clicked OK, any mail which contains the search string "*****SPAM*****" in the subject will be moved to the SPAM folder, and you may delete the mail as you choose.