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Anti-Virus solutions by
RAE Internet

Anti-Virus by RAE Internet




Mail Server Configuration Information

Server Features & Settings

Server Type:  POP3, IMAP, or IMAP-SSL
Incoming Server:  mail.terraworld.net
Outgoing Server:  mail.terraworld.net
Account Name Format:  username@domain.tld (ex: joeuser@terraworld.net)
SMTP Authentication Support:  Yes - required
Secure Password Authentication:  No
Mailbox Quota:  25Mb
Anti-Virus Technology:  Clam Anti-Virus
Anti-Spam Technology:  Cloud Mark(tm),   SpamHaus & SpamCop RBL Checking

Webmail Access

To access webmail, simply point your web browser to http://webmail.terraworld.net/. You can use webmail as a full featured email client. It is capable of storing your address book, sending and receiving email to anybody (from any computer!), as well as allow you to set your filtering options for dealing with messages marked as SPAM by our filtering system.

SPAM Filtering

Here at Terra World, we take your email very seriously. We recognize that email is critically important to both home and business users. However, like the rest of the internet, we must deal with the ever growing problem of SPAM. To counteract SPAM we have a very strict policy against releasing email addresses - we never share this customer information with anybody. Our mail servers also implement many anti-spam tactics designed to filter out as much bad mail as possible, while still providing useful mail services.

Our anti-spam methods are varied and complex, but consist primarily of utilizing real-time black lists (Spamhaus SBL, XBL, Spamcop, and our own internal list). These lists are designed to respond within a few minutes of a new source of spam (generally a zombie PC that doesn't know it's sending spam) - and block it. If you ever receive an error referencing Spamhaus or Spamcop it's because you, or someone recently assigned the same IP address, was sending spam! If this happens to you, scan your system with anti-virus and anti-spyware software immediately. After rejecting these sources of SPAM our system uses the most advanced anti-spam software in the world, Cloudmark, to identify possible spam with over 99% accuracy, with very few false positives. Cloudmark also provides Anti-Phishing and Anti-Scam protection with similar accuracy. By using these methods, our mail servers completely block on the order of one million spam messages per day!

Because the anti-spam software we utilize is so accurate, many people are comfortable trusting the system to be correct, and automatically delete all messages marked as SPAM. By doing so, you can have almost *no* spam in your inbox!

To set your spam filtering options, log in to webmail and click on "Options", then "Filtering Options". Because no system is perfect,  a few messages still sneak by - but not the thousands you would receive otherwise if we did not take these steps to prevent you from receiving junkmail.

How To Configure Your Accounts

To configure your account with Outlook Express, open your "Tools" menu and click on "Accounts". Next, Click on "Add" and choose "Mail" from the popup. This will open the account wizard. Step through the account wizard, filling in the information as required. When the account wizard requests settings or information, refer to the table above. If you would like to use the IMAP server, additional configuration is required. More information on how to configure your mail client with IMAP is available here.

How to configure SMTP Authentication

To configure SMTP Authentication with Outlook Express, or versions of Outlook before Outlook XP, follow these steps:

  • Click on the Tools menu, then click on Accounts
  • Highlight your mail account (this may be easier from the Mail tab), then click Properties.
  • Click on the Servers tab
  • Ensure that the Account Name field contains your full email address. This is very important.
  • Put a check mark in the box next to "My server requires authentication".
SMTP Authentication is now enabled.

Important Notes

AUTOMATIC MAIL DELETION:

The mail server will automatically delete mail from the following folders after the specified number of days:

  • Trash Folder - 7 days
  • Sent Folder - 30 days

POP3 MAIL CLIENTS

If you check your mail using a POP3 mail client (such as Outlook Express), it will download and delete the mail from your WebMail inbox. If you want to be able to download the mail using POP3 and also leave it on the server so you can see it with WebMail, you will need to adjust the settings in your POP3 client to tell it not to delete mail after downloading.

For example, to configure this in Outlook Express you would go to Tools -> Accounts -> Mail -> Properties -> Advanced and then tick the box 'Leave a copy of message on server'.

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